Refund and Returns Policy

Our refund policy applies for thirty days from delivery. Once this period has passed, we cannot offer a refund or exchange.

Only unused items in the same condition in which you received them may be returned. They must also be in their original packaging.

Most goods in our shop are excluded from returns, including perishable goods such as food, and therefore also our wines, sparkling wines and other beverages.

For returns of all other items, we require your proof of purchase.

Situations in which only a partial refund may be possible:

• Products showing signs of use.
• Items not in their original condition, damaged or missing parts for reasons not attributable to our error.
• Any item returned more than thirty days after delivery.

Refunds

Once your return has been received and inspected, we will email you to confirm receipt and inform you about your refund.

Any refund will be credited to your original payment method.

If your order is lost or damaged in transit, we will replace the item with the same item or refund the price within thirty days.

Late or missing refunds

If you have not received a refund, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank; processing a refund often takes time. If you have done all of this and still have not received your refund, contact kontakt@weingut-reverchon.de.

Sold-out items

Only items sold at the regular price can be refunded. Sold-out items cannot be refunded.

Exchanges

We replace only defective or damaged items. To exchange an item, email kontakt@weingut-reverchon.de and send it to:

Weingut Reverchon KG
Saartalstraße 2–3
54329 Konz, Germany

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item was not marked as a gift at purchase, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver, who will therefore learn of your return.

Return shipping

To return your product, send it to:

Weingut Reverchon KG
Saartalstraße 2–3
54329 Konz, Germany

You bear the shipping costs for returning your item. If you receive a refund, return shipping costs will be deducted from it.

Need help?

For questions about refunds and returns, contact kontakt@weingut-reverchon.de.